Refund & Return Policy

Thank you for shopping at Wazod. We are committed to ensuring customer satisfaction with every physical book purchase. This policy applies to all orders shipped within the United Kingdom and the United States.

Returns & Return Window

In accordance with the UK Consumer Contracts Regulations, you have the right to cancel your order and request a return within 14 days of delivery for any reason. In addition to your statutory rights, we extend our return window to 30 days from the date of delivery for all customers in the UK and the US.

To be eligible for a return:

  • The book must be unused, unmarked, and in its original condition.
  • The book must be returned in its original packaging.

How to Initiate a Return

To start a return request, please contact us at contact@wazod.shop with the following details:

  • Your order number
  • Book title
  • Reason for return

Once your request is reviewed, we will provide you with the return instructions and the return address. Please note that all returns are processed at our UK facility.

Refunds

After we receive and inspect your returned item, we will notify you of the approval status via email.

  • Approved Refunds: Refunds will be credited back to your original payment method.
  • Processing Time: Approved refunds are processed within 5–7 business days.

(Note: Depending on your bank or payment provider, it may take additional business days for the funds to reflect in your account).

Return Shipping Costs

  • Change of Mind: If you are returning an item because you changed your mind, return shipping costs are the responsibility of the customer.
  • Damaged, Defective, or Incorrect Items: If the return is due to our error (e.g., item arrived damaged, defective, or wrong book sent), we will cover the return shipping costs or provide a prepaid return shipping label.

Exchanges & Replacements

We offer immediate replacements for:

  • Items damaged in transit
  • Defective books
  • Incorrect items received

Please contact us within 7 days of delivery for exchange requests related to damaged or incorrect orders. Photo documentation will be requested to process your replacement promptly.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Books showing clear signs of use, writing, highlighting, folded pages, or damage not caused during shipping.
  • Gift cards (if applicable).

Contact Information

  • Phone: +44 
  • Email: contact@wazod.shop
  • Address: 39
  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)